GENERAL TERMS
The following Terms and Conditions of Service apply to all services provided by MAGIC MEDIA ADVERTISING, through www.london-royal.co.uk
These Terms and Conditions of Service can be read at any time here www.london-royal.co.uk, or on any other websites that MAGIC MEDIA ADVERTISING is owning.
All work is carried online, out by the representatives and/or sub-contractors of MAGIC MEDIA ADVERTISING, on the understanding that the client has agreed to our Terms and Conditions.
PROPOSAL AND PROJECT ACCEPTANCE
www. london-royal.co.uk is provided with an online-shop and request a quote forms. Each request a quote is answered with a proposal. At the time of proposal, MAGIC MEDIA ADVERTISING will provide the Customer with an estimate or price quote, by email. After the proposal acceptance the Customer will send back to MAGIC MEDIA ADVERTISING a purchase order, by email. A Service Contract will be send back, by email, to the Customer and a copy of the written Service Contract is to be signed and dated by the Customer to indicate the acceptance and it has to be returned, by email to MAGIC MEDIA ADVERTISING.
The MAGIC MEDIA ADVERTISING Terms & Conditions are what govern the job, not any conditions on the Customer’s purchase order.
MAGIC MEDIA ADVERTISING Terms & Conditions are the equivalent of the Customer Service Contract, for any service purchased by using the online shop.
PACKAGES & OFFERS
Packages and Offers are public on the www.london-roral.co.uk
Once purchased, a package becomes functional, and all the services contained in it are available during the time periods and conditions provided on the website. The customer is responsible for demanding the fulfillment of what is offered in the offer packages. MAGIC MEDIA ADVERTISING has no obligation to carry out, on its own initiative, any of the services mentioned in the packages, unless the client requests it. However, applying the moral and common sense rules, MAGIC MEDIA ADVERTISING will notify the client about the services he benefits from through the purchased package.
CHARGES
Design, Video Editing and Creative Content Writing
Charges for design (including web design), video editing and content writing services to be provided by MAGIC MEDIA ADVERTISING Terms & Conditions are set out in the www.london-royal.co.uk online shop, as wel as in the estimate or price quote, and in the Service Contract that is provided to the customer. At the time of the Customer’s signed acceptance of the Service Contract, a non-refundable payment of 50% of the quoted fee will become immediately due. This is not aplicable for the services purchesed by using the online shop, where the payment is in the full.
Additional Design Services
Charges for any additional services requested during the project that are over and above the estimated time or out of scope, will become a new fully payable at the time of estimate or quotation acceptance.
Online Advertising Services
MAGIC MEDIA ADVERTISING is not Google or Google Adds. MAGIC MEDIA ADVERTISING, requires a separate fee, separate from the budget that the Custmer decides to invest in the online advertising campaign, and that he/she personally pays to Google. The customer is fully responsible for these charges.
PAYMENT
The customer will be provided, by email, with Invoices for each payment. The payment are due within a maxim of 24 hours.
Payments may be made by Bank Transfer, PayPal or Card. All the contracted services, other than those using the online shop, require an advance payment of 50 percent of the project quotation total before the work commences. The remaining fifty (50) percent of the project quotation total will be due upon completion of the work, prior the release of any materials.
The payment terms for Online Advertising Services are as follows: an Initial Set Up fee is payable in full before the setup of your Google AdWords accounts will begin operating; the Management Fees represent a certain percentage from the total amount you decide to invest in your online advertising campaign and will be charged in advance, on a monthly basis.
We are VAT non-payers, so we do not request this tax. Each customer must pay their VAT according to the rules and laws of their own country.
Alterations
The customer agrees that changes required over and above the estimated work, or in addition to the agreed scope, or where the client makes changes to the supplied copy or changes required to be carried out after acceptance of the draft design, will be liable to a separate charge.
The customer also agrees that MAGIC MEDIA ADVERTISING holds no responsibility for any amendments made by any third party, before or after a design is published.
FORMATS
Data
The client agrees to MAGIC MEDIA ADVERTISING definition of acceptable means of supplying data to the company.
Text is to be supplied to MAGIC MEDIA ADVERTISING in electronic format as standard text (.txt), MS Word (.doc) or via e-mail.
Images which are supplied in an electronic format are to be provided in a format as prescribed by MAGIC MEDIA ADVERTISING via e-mail and must be of a quality suitable for use without any subsequent image processing, and Point Media Concept will not be held responsible for any image quality which the client later deems to be unacceptable.
MAGIC MEDIA ADVERTISING cannot be held responsible for the quality of any images which the client wishes to be scanned from printed materials.
Additional expenses may be incurred for any additional action, not included into the initial proposal, including, but not limited to, photography acquisition and processing, digital image processing, or data entry services, color correction and alteration of images
PROJECT DURATION AND COMPLETION
Duration
Any indication given by MAGIC MEDIA ADVERTISING of a project’s duration is stated on website pages or/and in the Service Contract. Any over – run is to be agreed amiable by the both parties. MAGIC MEDIA ADVERTISING cannot be held responsible for any project over-runs, coming from the Customer’s side, including here the delays in sending the materials, coming from the Customer’s side, necessary for work completion.
Estimated project duration should be deemed to be from the date that cleared funds are received by MAGIC MEDIA ADVERTISING, for the initial payment and the receiving of all the materials necessary for work completion, coming from the Customer’s side.
Completion
MAGIC MEDIA ADVERTISING considers any project complete upon receipt of the Customer’s Approval on email, after delivering/receiving the design work, the film editing work, the written work or the web design work, etc.
PRICING PLANS
All pricing plans from www.london-royal.co.uk are are clearly stated on the SHOP Page as well as on otehr pages of the website. They are subject They can be subject of modifications, without any prior notification.
WEB DESIGN
Access for Website Construction
The Customer agrees to allow MAGIC MEDIA ADVERTISING all necessary access to computer systems and other locations, as required, in order to complete a website project and until all due funds are cleared, including the necessary read/write permissions, usernames and passwords.
The Customer also agrees to allow MAGIC MEDIA ADVERTISING access to any computer systems, usernames and passwords required to remove data and/or sites for failure to comply with these Terms and Conditions.
The Customer agrees to supply MAGIC MEDIA ADVERTISING with all necessary materials, electronic, or otherwise, required to create and complete the project, and to supply them in a timely manner.
Web Design Work
MAGIC MEDIA ADVERTISING requires that a template is approved by the Customer before any design work starts. Once the template(s) for the website is approved by the Customer, the work will begin and any changes to navigation items, colors, structure or content, that require changes to the initial accepted template, may incur an additional charge.
Once webdesign is complete, MAGIC MEDIA ADVERTISING will provide the customer with the opportunity to review the resulting work. MAGIC MEDIA ADVERTISING will make one set of minor changes at no extra cost within 2 weeks of the start of the review period. Minor changes include small text changes and small adjustments to placement of items on the page. It does not include changes to images, color schemes or any navigation features. Any minor changes can be notified to MAGIC MEDIA ADVERTISING by e-mail.
MAGIC MEDIA ADVERTISING will consider that the Customer has accepted the work, if no notification of changes is received in writing from the customer, within 1 week of the start of the review period.
Hosting Services
MAGIC MEDIA ADVERTISING offers hosting services through an out-sourced virtual server. The Customer acknowledges that internet services are inherently subject to technical failures and disruptions from time to time. MAGIC MEDIA ADVERTISING does not guarantee continuous service and will accept no liability for loss of service, whatever the cause.
MAGIC MEDIA ADVERTISING may request that Customers change the type of hosting account used if that account is deemed by MAGIC MEDIA ADVERTISING to be unacceptable because of poor service, lack of bandwidth or in any other way insufficient to support the website. Fees for hosting on MAGIC MEDIA ADVERTISING virtual server are due at the commencement of any period of service and are non-refundable.
Fees due to third party hosting are the responsibility of the Customer and MAGIC MEDIA ADVERTISING are not liable for their payment, nor for the renewal of domain names, which are the sole responsibility of the customer / domain owner.
Domain Registration
MAGIC MEDIA ADVERTISING cannot guarantee the availability of any domain name. Where MAGIC MEDIA ADVERTISING is to register a domain name it will endeavor to do so but the Customer should not assume a successful registration. The Customer is free to register the domain by him/herself and to provide all the necessary data to MAGIC MEDIA ADVERTISING.
DIGITAL MARKETING
Online advertising campaigns are held by MAGIC MEDIA ADVERTISING on behalf of its customers. MAGIC MEDIA ADVERTISING will implement the customer’s Google Adds account or will receive the permission to access an already existing account, for optimization purposes. The necessary amount of time for implementing and/or optimization is minimum 2 weeks.
MAGIC MEDIA ADVERTISING will endeavor to help you obtain your online advertising goals by providing you with advice, information and technical services in relation to Search Engine advertising/marketing.
MAGIC MEDIA ADVERTISING does not guarantee any particular rate of return or performance of any online advertising on Google Adds (including but not limited to any particular search results page/s or rankings). We cannot be held responsible for commercial outcomes which are associated with the Internet marketing or management of your Google Adds account for your business and/or websites.
MAGIC MEDIA ADVERTISING will not be liable in any way for fines, penalties, taxes, exemplary/aggravated/punitive damages, liquidated damages, indirect/consequential losses (including loss of contract, loss of production, loss of revenue, loss of profit, lost opportunity costs, and/or other loss not arising naturally and directly according to the usual course of things) or legal costs and expenses The maximum liability of MAGIC MEDIA ADVERTISING to the customer is the lesser of the sum of Initial Setup Fee and Management Fees that Customer have paid MAGIC MEDIA ADVERTISING on a maximum one month period, before.
MAGIC MEDIA ADVERTISING reserves the right to stop managing Customer’s Google Adds account and terminate this Agreement at any time by email notice to you. If this occurs, Customer’s MAGIC MEDIA ADVERTISING monthly management fee will stop immediately and no further payments will be charged. If the Customer wish to suspend or cancel MAGIC MEDIA ADVERTISING management of the Adds account at any time, then please let us know by email.
In any of these cases we shall cancel your Google Adds online advertising or, alternatively, The Customer may choose to directly access to the Google Adds account to arrange cancellation.
CREDITS
The customer agrees to allow MAGIC MEDIA ADVERTISING to place websites and other designs and video, along with the credentials of the Customer, on MAGIC MEDIA ADVERTISING own websites for demonstration purposes and to use any designs in its own publicity and portfolios.
RIGHT OF REFUSAL
MAGIC MEDIA ADVERTISING will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must be conform to all standards laid down by all relevant advertising standards authorities. In the situation where any images and/or data that MAGIC MEDIA ADVERTISING does include in all good faith, and subsequently discovers is in contravention to such Terms and Conditions, the Customer is obliged to allow MAGIC MEDIA ADVERTISING to remove the contravention without hindrance, or penalty. MAGIC MEDIA ADVERTISING is to be held in no way responsible for any such data being included.
REFUND POLICY
Graphic design as any other form of design and art work, created on Customer’s demand, is not eligible for refunds.
CANCELLATION
Cancellation of orders, from reasons, may be made by e-mail. Besides, Force Majeure, and depending on the work progress, an amount, of money, up to 100% may be held from the initial payment.
COPYRIGHT AND LICENCE
Copyright on all design work and for any written text that comes from MAGIC MEDIA ADVERTISING is retained by MAGIC MEDIA ADVERTISING, unless specifically agreed in writing and after all costs have been settled.
A licence for use of the copyright material is granted to the customer solely for the project defined in the scope or request and not for any other purpose.
If a choice of designs is presented and one is chosen for your project, only that one is deemed to be given by us as fulfilling the contract. All other designs remain the property of MAGIC MEDIA ADVERTISING, unless specifically agreed in writing.
By supplying text, images, video and other data to MAGIC MEDIA ADVERTISING for inclusion in the Customer’s website or other medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the Customer, or rightful copyright or trademark owner.
The Customer must always keep copies of all the materials that are sent to MAGIC MEDIA ADVERTISING , whatever the reason. MAGIC MEDIA ADVERTISING will be not held responsible in any way for any loss of the Customer’s personal information, of any kind.
Any material used in a web or digital project remains the property of the creator and any ongoing licence fees or fees for upgrades are the responsibility of the client, not MAGIC MEDIA ADVERTISING .
The Customer may request in writing, by email, from MAGIC MEDIA ADVERTISING , the necessary permission to use materials (for which MAGIC MEDIA ADVERTISING holds the Copyright) in forms other than for which it was originally supplied, and MAGIC MEDIA ADVERTISING may, at its discretion, grant this and may charge for the additional usage. Such permission must be obtained in writing before any of the aforesaid artwork, images, text, or other data is used.
By supplying images, text, or any other data to MAGIC MEDIA ADVERTISING , the Customer grants MAGIC MEDIA ADVERTISING permission to use this material freely, in the pursuit of the design.
If the Customer supply an image, text, audio clip or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the Customer will agree to allow MAGIC MEDIA ADVERTISING to remove and/or replace the file on the site.
The Customer agrees to fully indemnify and hold MAGIC MEDIA ADVERTISING free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.
Any design, copywriting, drawing, idea or code created for the customer by MAGIC MEDIA ADVERTISING , or any of its contractors, is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of MAGIC MEDIA ADVERTISING .
All design work – where there is a risk that another party make a claim, should be registered by the Customer with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use.
MAGIC MEDIA ADVERTISING will not be held responsible for any and all damages resulting from such claims.
Product specifications are all product and/or service descriptions presented on the website.
The product comment and/or review represents the expression of the Customer’s strictly personal experience, following the purchase and use of a product and/or service, from the website. Also, the review can be requested from the Customer and by the Seller. The language used in comments and reviews will be civilized, will not be discriminatory and will not violate the right to privacy. The seller and the website administrator reserve the right to filter the messages received through comments and reviews.
Commercial communications represent all materials and messages, sent electronically, by telephone and/or in physical format, that contain general information, technical data or any other information, about the products and/or services sold on the website. Once an order is registered and confirmed on the website, the Customer agrees and accepts the commercial communication.
The confidentiality of personal data is respected by MAGIC MEDIA ADVERTISING The information collected from the Customer is used for the following purposes:
- processing orders, issuing invoices and delivering orders;
- promoting existing or new products and/or services available on the website (via e-newsletters);
- improving the Customer’s browsing experience on the website (through e-surveys, regarding the degree of customer satisfaction, after browsing the website).
The personal data remain on the website platform as long as the customer account exists. In the event that the Customer wishes to delete personal data, this can be done upon request, by email to MAGIC MEDIA ADVERTISING, with the mention that the mandatory data for issuing the invoice cannot be deleted, as they are archived for 10 years. More information about personal data protection https://ec.europa.eu/info/law/law-topic/data-protection_ro
DISCLAIMER
MAGIC MEDIA ADVERTISING makes no warranties of any kind, express or implied, for any and all services that it supplies. MAGIC MEDIA ADVERTISING will not be held responsible for any and all damages or loss resulting from services it supplies. Any claim against MAGIC MEDIA ADVERTISING shall be limited to the relevant fee(s) paid by the customer.
MAGIC MEDIA ADVERTISING reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. MAGIC MEDIA ADVERTISING will not knowingly perform any actions to contravene these and the client also agrees to be so bound.
FINAL TERMS
These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. MAGIC MEDIA ADVERTISING reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.
ACCEPTANCE OF TERMS AND CONDITIONS
The placement of an order for design and/or any other services offered by MAGIC MEDIA ADVERTISING , by email or by online shops, is deemed to be acceptance of these terms and conditions, which are freely available, on each website that MAGIC MEDIA ADVERTISING owns, here www.london-royal.co.uk